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Technician & Engineering Diagnostics

Arshi Support Hub & Diagnostics

Empowering certified installers, system integrators, and fleet engineers with enterprise-grade firmware flashers, live packet analyzers, CAN decoders, and 24/7 escalation tools.

Explore 8 Support Tools Direct WhatsApp Support ↗
8+ Tools
Built-in Engineering Utilities
99.98%
FOTA Upgrade Success Rate
< 15 Mins
Tier-1 Ticket SLA Response
100%
AIS 140 / VLTD Compliance

8 Advanced Tools for Seamless Fleet Operations

TOOL 01

Device Configuration Tool

Direct USB, RS-232 & SMS configuration tool for setting IP, Port, APN, ping intervals, sleep mode, and sensor I/O thresholds across all Arshi AIS-140 trackers.

USB / Serial SMS OTA Commands Baud 115200
TOOL 02

24/7 Ticketing & Resolution Tool

Enterprise incident tracking system connecting field technicians directly with L2/L3 hardware and server engineers with guaranteed SLA turnaround under 15 minutes.

Real-time SLA Technician Dispatch Instant Sync
TOOL 03

Arshi BlueSync Android App

Wireless BLE field configuration app for Android. Installers can sync device parameters, test SOS panic buttons, verify GPS/GSM signal, and flash firmware wire-free in under 45 seconds.

Bluetooth 5.0 BLE Zero Wire Flashing Instant SOS Audit
TOOL 04

Config 360 V2 Platform

Next-generation web console for multi-device batch provisioning, primary & secondary server routing, geofence radius uploads, and automatic state VAHAN/112 ERSS endpoint validation.

Bulk Provisioning Dual Server Relay State ERSS 112 Sync
TOOL 05

Device Management Server (DMS)

Carrier-grade FOTA server managing firmware upgrades, automated health checks, internal battery voltage tracking, SIM ICCID audits, and remote hardware reboot controls.

FOTA Upgrades Battery Health Remote Reboot
TOOL 06

Wiki & Knowledge Base

Complete documentation library including wiring schematics for 200+ vehicle models (Tata, Ashok Leyland, Mahindra, BharatBenz), pinout diagrams, protocol docs, and state portal setup walkthroughs.

200+ Wiring Guides Protocol Specs (HEX) Video Guides
TOOL 07

OEM Vehicle Integration Tool

CAN bus decoder and OBD-II PID mapping suite. Decodes J1939 engine telematics, fuel tank capacitance sensors, coolant temperature, odometer calibration, and digital SOS triggers.

CAN J1939 / J1708 Fuel Sensor 0-5V Engine RPM PIDs
TOOL 08

Live Debugging & Signal Suite

Real-time NMEA & raw HEX packet analyzer with GSM dBm signal meters, HDOP satellite fix calculators, panic loop resistance tester, and instant packet echo confirmation.

NMEA $GPRMC Parser GSM CSQ dBm Meter Panic Signal Echo
Engineers Available On-Call

Need Urgent On-Field Assistance?

Connect directly with our senior hardware engineers for wiring guidance, custom server port redirects, state transport compliance certificates, or bulk device flashing.